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Quality Policy

At AAA Cooper Transportation®, our goal is to provide error-free services that conform to our customers’ requirements. We will achieve this through the efficient operation of our Quality Management System. We are committed to continuously improving this system for the benefit of our customers and our company.


ISO 9001:2008

AAA Cooper Transportation® earned ISO 9001:2008 Quality Management System registration at its Corporate Office, Dothan Maintenance Facility, and Dothan Service Center. This certification is the result of a series of audits conducted by QMI-SAI Global, an independent registrar based in Toronto, Ontario, Canada. All of AAA Cooper Transportation®’s service centers are subject to annual internal audits to ensure their compliance to the requirements of the ISO 9001 standard.


Primary Quality Objectives

  • On Time Performance
  • Minimal Loss and Damage
  • Exceptional Customer Service
  • World Class Safety and Equipment

Certificate

Quality Survey

We value our customers’ feedback in regards to our service. We use the feedback in management review meetings to analyze process, prioritize problems, and plan corrective actions.