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QUALITY
You want your shipment delivered on-time, complete, and damage-free. You also expect helpful customer service, a courteous driver, and state-of-the art technology. These are a few of the things that make a Quality carrier.
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Quality Policy
At AAA Cooper, our goal is to provide error-free services that conform to our customers’ requirements. We will achieve this through the efficient operation of our Quality Management System. We are committed to continuously improving this system for the benefit of our customers and our company.
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Quality Objectives
To make sure our Quality Management System is operating
efficiently, we have identified the following objectives:
- On Time
Performance
- Minimal
Loss and Damage
- Exceptional
Customer Service
- World Class
Safety and Equipment
Each of these objectives correspond to a number of different
measurements that are reviewed daily by management.
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ISO 9001:2000
AAA Cooper Transportation earned ISO 9001:2000 Quality
Management System registration at its Corporate Office, Dothan Maintenance
Facility, and Dothan Service Center. Click here to view our
certificate. > This
certification is the result of a series of audits conducted by QMI, an
independent registrar based in Mississauga, Ontario, Canada.
All of AAA Cooper’s service centers are subject to annual
internal audits to ensure their compliance to the requirements of the ISO 9001
standard.
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Quality Survey
We value our customers’ feedback in regards to our service. We use the feedback in management review meetings to analyze process, prioritize problems, and plan corrective actions. Click here to complete a survey.
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QUALITY AWARDS
Among our most recent Quality Awards are:
2006
- International Truck & Engine
- United Laboratories, Inc.
2005
- Logistics Management Magazine
- Lowe’s
- Ryder Transportation Management
- Yankee Candle Corporation
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